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Freshdesk is a popular help desk software that offers a variety of plans to suit businesses of all sizes. With so many options to choose from, it can be difficult to decide which plan is right for your company. In this blog post, we will discuss the different Freshdesk plans and help you choose the one that best suits your needs.
Factors to Consider
When choosing a Freshdesk plan, there are a few factors to consider:
Number of agents: Freshdesk plans are based on the number of agents you need. Each agent seat includes a user license and access to all of the features of the plan.
Company size: Freshdesk offers different plans for small, medium, and large businesses. The plans for larger businesses include more features and support.
Support needs: Consider your company's support needs. If you have a high volume of tickets, you will need a plan with more support features.
Budget: Freshdesk plans range in price from free to $89 per agent per month. Choose a plan that fits your budget.
Freshdesk offers four main pricing plans:
Sprout: The Sprout plan is free and is a good option for small businesses with simple support needs. This plan includes email and social ticketing, a knowledge base, and ticket trend reports.
Blossom: The Blossom plan starts at $15 per agent per month and is a good option for small businesses that need more features. This plan includes everything in the Sprout plan, plus canned responses, collision detection, and custom fields.
Garden: The Garden plan starts at $49 per agent per month and is a good option for growing businesses that need advanced features. This plan includes everything in the Blossom plan, plus time tracking, satisfaction surveys, multilingual support, and reporting dashboards.
Estate: The Estate plan starts at $89 per agent per month and is a good option for large businesses that need all of the bells and whistles. This plan includes everything in the Garden plan, plus custom roles and permissions, custom apps, and skill-based routing.
Choosing the Right Plan
The best way to choose the right Freshdesk plan for your business is to start by considering your company's needs. How many agents do you need? What is your company size? What are your support needs? What is your budget?
Once you have a good understanding of your needs, you can start to compare the different Freshdesk plans. Be sure to read the plan descriptions carefully and compare the features and pricing. You can also sign up for a free trial of Freshdesk to test out the software before you commit to a plan.
Additional Considerations
In addition to the factors mentioned above, there are a few other things to consider when choosing a Freshdesk plan:
Add-ons: Freshdesk offers a variety of add-ons that can extend the functionality of the software. These add-ons can be a good way to get additional features without having to upgrade to a higher plan.
Data storage: Freshdesk plans come with different amounts of data storage. If you have a large amount of data, you will need to choose a plan with more storage.
Support: All Freshdesk plans include 24/7 email support. However, higher-priced plans also include phone support and priority support.
Conclusion
Choosing the right Freshdesk plan for your business can be a daunting task. However, by taking the time to consider your company's needs and comparing the different plans, you can make sure that you choose a plan that is right for you.
I hope this blog post has been helpful. If you have any questions, please feel free to leave a comment below.
Additional Tips
If you are not sure which plan is right for you, you can contact Freshdesk sales for help.
Freshdesk offers a free trial so that you can try out the software before you commit to a plan.
You can always upgrade your plan later if you find that you need more features.
By following these tips, you can choose the right Freshdesk plan for your business and start providing excellent customer support.
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